Terms & Conditions

Welcome to Ishana.com.

ISHA NATURAL BEAUTY PRODUCTS AND WELLNESS PRIVATE LIMITED. provides the content and services available on this website to you subject to the following Terms and Conditions, our Privacy Policy, Payment Policy and other terms and conditions and policies which you may find throughout our website in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, “Terms and Conditions”). By accessing or using this website, you are acknowledging that you have read, understood, and you agree, without limitation or qualification, to be bound by these Terms and Conditions.

1. Privacy

Please review our privacy-policy so that you may understand our privacy practices.


2. Payment Policy

Please see our Payment Policy to understand the purchase processes of our products.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.


3. Products and Services for Personal Use

The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.


4. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the website. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.


5. Intellectual Property Rights

All material on this Site ("Material"), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited.


6. Limitation of Liability

You acknowledge and agree that you assume full responsibility for your use of the Kalpaveda Essential Ayurveda Pvt. Ltd. website. You acknowledge and agree that any information you send or receive during your use of the Kalpaveda Essential Ayurveda Pvt. Ltd. website may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the Kalpaveda Essential Ayurveda Pvt. Ltd. website is at your own risk and that the Kalpaveda Essential Ayurveda Pvt. Ltd. website is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort or otherwise, in no event will Kalpaveda Essential Ayurveda Pvt. Ltd. or its affiliates, including, without limitation, their respective officers, directors, employees, successors and assigns, be liable to any party for: (i) any indirect, special, exemplary, punitive, incidental, consequential (including, but not limited to, damages for business interruption, loss of business and other profits, loss of programs, cost of replacing equipment or software or loss of records, information or data), or any other damages arising in any way out of the availability, use, reliance on, or inability to use the Kalpaveda Essential Ayurveda Pvt. Ltd. website, even if Kalpaveda Essential Ayurveda Pvt. Ltd. shall have been advised of the possibility of such damages; or (ii) any claim attributable to errors, omissions, or other inaccuracies in, or destructive properties of the Kalpaveda Essential Ayurveda Pvt. Ltd. website. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Kalpaveda Essential Ayurveda Pvt. Ltd.’s liability shall be limited to the extent permitted by law (thereby minimizing Kalpaveda Essential Ayurveda Pvt. Ltd.’s liability to you to the lowest amount that applicable law permits).


7. Your Obligations and Responsibilities

In the access or use of the Kalpaveda Essential Ayurveda Pvt. Ltd. website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Kalpaveda Essential Ayurveda Pvt. Ltd. site, our Affiliates, partners or licensors.


8. Links to Third Party Sites

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Kalpaveda Essential Ayurveda Pvt. Ltd. and Kalpaveda Essential Ayurveda Pvt. Ltd. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Kalpaveda Essential Ayurveda Pvt. Ltd. is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Kalpaveda Essential Ayurveda Pvt. Ltd. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Kalpaveda Essential Ayurveda Pvt. Ltd., of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


9. Special Features, Functionality and Events

Kalpaveda Essential Ayurveda Pvt. Ltd. may offer certain special features and functionality or events (such as contests, promotions or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.


10. User Content

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Kalpaveda Essential Ayurveda Pvt. Ltd. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration.

We do use your contact information to send you offers based on your previous orders and your interests. We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use your personal information to resolve disputes, trouble shoot problems, help promote a safe service, collect monies owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, to customize your experience, detect and protect us against error, fraud and other criminal activity, to enforce our terms and conditions and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.


11. Indemnification

You agree to indemnify, defend and hold harmless Kalpaveda Essential Ayurveda Pvt. Ltd. from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Kalpaveda Essential Ayurveda Pvt. Ltd. that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


12. Copyright Complaints

We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to  us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner’s behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to info@kalpaveda.com

Note: The above contact information is provided exclusively for notifying Kalpaveda Essential Ayurveda Pvt. Ltd. that copyrighted material may have been infringed.  All other inquiries will not receive a response through this process and should be directed to our customer service group by email info@kalpaveda.com


13. Disputes

With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within New Delhi, India, subject to foreign legal mandatory provisions.  To the fullest extent permitted by applicable law, any dispute, differences or claim arising out your visit to the Kalpaveda Essential Ayurveda Pvt. Ltd. site shall be referred to the sole Arbitrator appointed by the Chairman and Managing Director of Kalpaveda Essential Ayurveda Pvt. Ltd. in accordance with the law. The venue of such arbitration shall be at New Delhi, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.

To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.


14. General

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.